Over 5,000 locations
200+ work tickets processed per week
Late payment interest fees reduced 10 fold
The Arch Company is the UK’s largest small business landlord, serving thousands of business owners who make a unique and vital contribution to the UK economy. Optimised Energy’s client Telereal Trillium and Blackstone purchased Network Rail’s former commercial property estate in early 2019 and have a property portfolio of approximately 5,200 railway arches, business estates, former station buildings and other properties
The Arch Company inherited an incredibly complex utility setup, with largely unknown metering, contracting and billing arrangements. Optimised Energy was commissioned to conduct due diligence across the estate with a view to identifying metering arrangements, consolidating billing and contracts from over 30 pre-existing suppliers, and to design and implement a utility management system for the portfolio. Given the location of most meters, communications are a challenge, requiring rigorous processes to be put in place to compensate for unusual technology challenges. With occupiers at the forefront of our clients’ mind, we have scaled up a full site works facility to support new connections, reconnections, and any other utility supply arrangements required across the estate.
We very quickly resourced a new Bureau team including experienced analysts and site works specialists to scale up a facility to conduct metering works and utility expense management simultaneously. We have relied heavily on our supplier relationships to deal with I&C and SME customer services teams, our knowledge of Meter Operator and Data Collectors, and other industry stakeholders to drive results for the client
Working meticulously to trace paperwork and industry resources, we made significant inroads in consolidating the portfolio and implementing best practise. Late payment fees have reduced tenfold, savings from overestimated reads and other billing errors have delivered significant cost savings, and legacy issues have been slowly but surely resolved. The focus is moving towards further cost reduction through procurement activities and metering upgrades, while seeking to address key sustainability objectives within this unique estate.
Optimised Energy is uniquely positioned with equal track record in the brokerage market as in the engineering solution and consulting services worlds. Our competition tends to lack the depth in one of these three areas. This means that we are able to offer a true Managed Energy Services offering spanning Sustainability Strategy, Energy Procurement and Energy Efficiency as three key disciplines. There are many synergies to benefit from by combining these areas which have consistently delivered competitive advantage for our clients.
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